Shopify login with phone number OTP login verification app works by offering a seamless registration and login method that can substitute the traditional method of email and password login. Select General. If you live in the US, you may reach Shopify at 1-888-746-7439, while its foreign customer care lines are as follows: Dec 27, 2023 · - Shopify's default view might not display the phone number in the summary, but you should see the phone number under the "Address" section within the customer's profile. We offer a 14 day free trial for all shops so Nov 26, 2024 · Hello @Sam_trevor ,. Some courier companies also require an email address in addition to the phone number. Otherwise, you'll have to use an app if you want the phone number to populate the phone field on the customer detail page. Michael, COO @ Helium - Customer Fields (357 reviews) Feb 13, 2020 · The data is synced to Shopify's phone number data key and visible on the Customer page in your Shopify admin (not in the Customer Note). com Shopify OTP login with phone number app offers a secure login process for verified customers by sending the OTP code on number and emails for sign-up & Login Aug 16, 2020 · Since you're unable to login, reach out to the virtual chat assistant and type in "Can't login". If your issue is that you are unable to login, select 'Contact Shopify Support' then 'I can't login to my store. From there, open the "Account support" link and scroll down to see the support options. Cant login into my other shopify account, because i changed my phone number and i dont have recovery code! please take off authentication. Oct 4, 2023 · Solved: I have been searching for Shopify's support information for the past hour+. Seamlessly log in to your Shopify account. On the following page scroll past Related articles and select Continue under Get Support. Jan 15, 2024 · I have a new phone number and when I try to log into my account it is sending me a code to the old number cant log in any other way and there is no customer support to help me without being on that store. I have tried their phone number that is out of service, I've tried their email that is no longer accepting emails. Due to this situation, I had to resort to using my recovery code to log in. If you no longer have access to your old phone number to deactivate two-step authentication and reactivate it in order to update the phone number the code gets sent to, our support team will need to assist you from here. In the Confirm it's you section, enter the six-digit verification code that you received to your new phone number. Refresh We would like to show you a description here but the site won’t allow us. I am from the miniOrange team. We offer a 14 day free trial for all shops so Aug 17, 2024 · Solved: I added custom code to include first name, last name, and phone number along with the standard email field on my password page. Mark as New; Shopify Support can only assist the store owner or organization owner with login issues. it is a direct link that customers can phone us. How to contact Shopify Live Support: Navigate to our Live Support contact link and login to your store. Dec 16, 2021 · Hi, our target audience would not normally use an email address, their preference would be a cell/mobile number, which app would suit for customers to login with either a cell/number or an email address? Request for Support: Implementing Phone Number & OTP Login and Delivery Availability Check Using Storefront API Dear Shopify Support, I hope this message finds you well. Store name - Booshie Money . Steps: From your Shopify admin, click your store name in the topbar. From support to careers, you're in the right place to find exactly what you're looking for. yall should really find a work around for this its crazy how hard it is to communicate with you guys about this. From your Shopify admin, go to Settings > Apps and sales channels. You've got questions. Jun 20, 2023 · Looking to modify the login flow of our website to a phone number based flow. If you have two-step authentication activated on your Shopify account, then enter the authentication code using your authentication method, and then click Log in. Nov 8, 2023 · Enter the six-digit verification code sent to your phone number. Click Open sales channel. Once logged in, type a topic in the search bar and click Search. Get help with your Shopify account, including logging in, managing orders, and more. Here are the 6 best ways that you can use to quickly connect with the customer service team or find answers to your questions about all things Shopify. Here, you can update your store’s contact information, including the business phone number and email address Seamlessly log in to your Shopify account. phone attribute Jun 11, 2022 · Since the Dawn theme is designed and supported by Shopify, we can use free design time for Shopify themes to have our internal team make the changes on your behalf. Feb 16, 2024 · Hi Support for most issues will start by going through our live chat in our Help Center. Please visit https://shopify. The Shopify Help Center will support you as you learn about and use Shopify. If there was a recent Contact. Allow users to Login with Phone Number or email to boost your store’s registration rate and improve customer experience. Here, you can update your store’s contact information, including the business phone number and email address Oct 29, 2023 · Hi, I would like to add a phone number to the customer registration page. Depending on the nature of your issue, there may be alternate contact channels available to you. Dec 7, 2024 · How to contact Shopify Live Support: Navigate to our Live Support contact link and login to your store. Additionally, customers using Apple Pay may run into issues when checking out when using Apple Pay on stores that have a phone number listed as optional. Thanks for reaching out! Since our phone support has transitioned to a callback-based system, we no longer have an active inbound phone number. Feb 13, 2020 · The data is synced to Shopify's phone number data key and visible on the Customer page in your Shopify admin (not in the Customer Note). Making Beauty Personal. First and Last name are passing through to customer info in my admin panel, but phone number won't go through. com Aug 17, 2024 · Solved: I added custom code to include first name, last name, and phone number along with the standard email field on my password page. Our existing site works solely on phone number + otp for login and we intend to create a seamless experience for our users coming to the shopify site - Looking to contact anyone who has any experience modifying the login flow Nov 12, 2024 · Hi! When logged in today at my Shopify account my store was marked as “Inactive”. Aug 2, 2024 · Updating Contact Information: Log in to Shopify Admin: Go to your Shopify admin panel by logging in at Shopify Login. In the Shop chat section, turn on or turn off the Shop chat: Click Turn on to allow customers to message you from the Shop app. Manage your store, inventory, products, and automations. Jun 28, 2023 · Once logged in, select 'Contact Shopify Support. We've got answers. Nov 8, 2023 · In the Login & security section, click Change next to your existing phone number. Enter your email address that's associated to your Shopify account or use one of the login services to log in. Dec 24, 2024 · In the Login & security section, click Change next to your existing phone number. Feb 10, 2021 · Shopify OTP login with phone number app offers a secure login process for verified customers by sending the OTP code on number and emails for sign-up & Login Jun 22, 2023 · If you no longer have access to your old phone number to deactivate two-step authentication and reactivate it in order to update the phone number the code gets sent to, our support team will need to assist you from here. Sep 11, 2023 · The toll-free number to contact in the US is 1-888-746-7439, while – if you live abroad – Shopify’s international customer support numbers are as follows: United Kingdom: 0800-808-5233 Australia: 03-8400-4750 Shopify OTP login with phone number app offers a secure login process for verified customers by sending the OTP code on number and emails for sign-up & Login Apr 12, 2020 · " To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account or continue without signing in, search for your issue and use the contact support button at the bottom of the search results to see all our live support options. App reviews, troubleshooting, and recommendations Login with Cell/Mobile Phone number and not email LindsayChase. May 7, 2024 · The 6 Best Ways to Contact Shopify Service. Then, you will see a button at the button that says "I still need help". I have changed the number everywhere else but can't figure out where to go to change this number. Aug 1, 2024 · Updating Contact Information: Log in to Shopify Admin: Go to your Shopify admin panel by logging in at Shopify Login. Oct 26, 2020 · Hey, @jane1311! Julie here from Shopify Support. We have documentation and videos to answer your questions. Shopify OTP login with phone number app offers a secure login process for verified customers by sending the OTP code on number and emails for sign-up & Login Oct 6, 2020 · Scroll down the page of results until you see available contact options - choose phone support. 5. Jan 11, 2022 · To contact our live support please follow this link: Shopify Help Center - Contact Support, choose to continue WITHOUT signing in, search for "disable 2fa" and use the contact support button at the bottom of the search results to see all our live support options. May 10, 2022 · What other ways I can login without my phone number? I’m leaving international for 30 days and is getting new local phone number so I’m not sure if I’m able to access it once I’m already there. The ecommerce platform made for you. In the Confirm it's you section, enter the six-digit verification code that you received to your new phone Nov 8, 2024 · Hi To access the customer’s phone number in Shopify's Liquid code, ensure a few key things: Verify Access Context : Check that you're in a context that has access to the customer object, such as in the customer account page, email templates, or within orders (if linked to a customer). com is marked as inactive. What phone number can I call to speak with someone about a customer issue. You can also click View recent events for any login issues that were resolved recently. Shopify OTP login with phone number app offers a secure login process for verified customers by sending the OTP code on number and emails for sign-up & Login Start typing into the Search box, then use the Tab key to choose an option from the list. Jan 6, 2022 · On my page in the top left corner there is login/join/phonenumber/search I want to change the phone number. Please help. For example, support with retail or in person sales, or Shopify Balance accounts. I didn't see any Sep 17, 2023 · Shopify support, I am unable to log in anymore since I changed my phone number and no longer have my recovery code. I understand that you are facing some issues related to OTP login on your store. I want to clarify that my phone is capable of receiving Shopify authentication codes since I successfully used it for login purposes just 3 days ago. Shopify OTP login with phone number app offers a secure login process for verified customers by sending the OTP code on number and emails for sign-up & Login After you log in, complete the following steps to change your Shop Pay phone number: In the Login & security section, click Change next to your existing phone number. Have questions related to Shopify? We're here to help 24/7. I Contact. **Moderator Edit** Please email me with a way to disable2fa ! Thank you, Jul 24, 2020 · Shopify want's me as the store owner to contact support, which I agree would be the best course of action, however in order to talk to anyone in Shopify support you have to be logged in. The virtual assistant just takes me in circles & is no help in this case. info thank you for visiting, please visit again Dec 16, 2021 · Shopify Apps. May 13, 2024 · I'm trying to change my phone number,and can't get into my account to do so! A place for conversations about ecommerce learning and development on Shopify, and May 20, 2023 · good information for you, click he link given below afterpay-login. i want to allow user to signup and singin using phone number instead of email the thing is to connect customers with cart and other stuff we need customer ac… Jul 5, 2023 · This time I did not receive a 6-digit authentication code on my phone, which resulted in me getting stuck on the login page. Contact. Sign-in with a phone number offers a seamless shopping experience. You should the be presented with various options to contact Live Support. The customer. In the Login & security section, click Change next to your existing phone number. email: ashleypilongo086@gmail. I have tried looking at all the discussions and all the solutions which seem like total bogus! I've tried using the bot Aug 12, 2024 · It looks like a couple of people already mentioned this, but unfortunately it's only possible to save the phone number into the customer note when editing the theme code directly. We offer a 14 day free trial for all shops so Aug 12, 2024 · It looks like a couple of people already mentioned this, but unfortunately it's only possible to save the phone number into the customer note when editing the theme code directly. Enter the phone number that you want to use, and then click Continue. If you'd like to speak with our support team over the phone, you can request a callback from Seamlessly log in to your Shopify account. To ensure you have access, I'll share the steps and screenshots below. - If you need the phone number to be more prominent, consider using a Shopify app or customizing the admin view with additional coding to display the phone number in the Connect Your Domain: Follow Shopify’s instructions to connect your domain, ensuring it points to your Shopify store. Aug 1, 2023 · Hi, I want to allow customer to change their contact phone number if needed via logging in to their account on website and changing account details. register. On the last page you will find Live Chat and Email listed at the bottom. Contact Shopify Support for assistance with your online store. Shopify OTP login with phone number app offers a secure login process for verified customers by sending the OTP code on number and emails for sign-up & Login Contact. phone_number' | t }} Can someone help me to figure out the solution? Update your phone number for two-step authentication using SMS text messages in Shopify. Jan 4, 2022 · Has Shopify become yet another provider that is impossible to contact via telephone? I find little more frustrating than not being able to reach a real person - and a real person who can actually help. From the Apps and sales channels page, click Inbox. Visitor 1 0 0. . To save the phone number correctly to the customer account you would need an app such as our Helium Customer Fields app. Before attempting any of the troubleshooting suggestions, you can visit the Shopify status page for any known issues that might affect your login. Refresh the page and try again. Dec 12, 2022 · Apple Pay doesn't 'expose' a phone number in relation to a customer's order, so even if you have a phone number set as 'required', you won't have that information provided via Apple Pay. unitea-online-607. I understand that you are not receiving the two-factor authentication codes due to changing your phone number - I'd be happy to explain the next steps for you. Is there any other way to contact support to update my phone number, maybe via Go to the Shopify login page. Please let me know if you have any other questions or concerns. If the phone number you're using for two-step authentication using SMS text messages has changed, then you can update it from your Shopify admin. Jun 22, 2023 · Hey, @ RageMethod ! Welcome to Shopify Community! I understand you're encountering an issue regarding account access. I've tried a couple little tweaks but it never works. It doesn't show in the header of the design change page. New to Shopify? Get started. May 7, 2022 · What other ways I can login without my phone number? I’m leaving international for 30 days and is getting new local phone number so I’m not sure if I’m able to access it once I’m already there. Click Chat settings, and then click Shop. Sign in to your account to access your profile, history, and any private pages you've been granted access to. DOES NOT WORK! Nov 14, 2019 · Solved: I am operating my business in India and courier companies require the customer's phone number in order to confirm deliveries. We offer a 14 day free trial for all shops so Allow users to Login with Phone Number or email to boost your store’s registration rate and improve customer experience. I added a similar code for the phone number in the customer/register liquid but it didn't work {{ 'customer. We are currently running a headless Shopify store and utilizing the Storefront API to manage data exchange between Shopify and our custom-built UI. Nov 30, 2022 · Follow Shopify's tutorial to save customer phone number (or other data) to the customer note. Beyond Theme. link/o71x and create a support ticket. Captcha couldn't load. After entering your search terms and reviewing the resources that populate, you can scroll down and click Continue if you still need to speak with someone from our team. Aug 12, 2024 · It looks like a couple of people already mentioned this, but unfortunately it's only possible to save the phone number into the customer note when editing the theme code directly. One of the reasons you may be facing loading time issues could be compatibility issues between the app and your store theme, which can slow down the OTP login process. Thank you for providing this extra information about what is happening, it's much appreciated. Nov 24, 2021 · Show a simple and intuitive UI to users to easily login using multiple methods like 1) Phone numbers and 4 digit OTP (verification code) sent to phone number 2) Google/Facebook 3) Fingerprint, Face Id, Touch ID. Michael, COO @ Helium - Customer Fields (357 reviews) Jan 28, 2024 · In the Login & security section, click Change next to your existing phone number. Mar 28, 2023 · Hi @HenryD1 . If you no longer have access to your old phone number to deactivate two-step authentication and reactivate it in order to update the phone number the code gets sent to, our support team will need to. Track & handle orders, taxes, payouts & much more. myshopify. I didn't see any We would like to show you a description here but the site won’t allow us. Enter your password, and then click Log in. So it is impossible for me to pass through the two-factor authentification. Update Contact Information: Store Contact Information: Go to Settings from the left-hand menu. Our concierge will check to see if there is a spot available for a callback. If you are interested in using the design time , you will need to login to your store using the Contact Us page . 4. Mike Lempert Troubleshooting your Shopify account login for desktop and mobile. ' On the next page select a topic that best matches your situation, and then again on the following page. And also I could not contact a Shopify support Aug 12, 2024 · It looks like a couple of people already mentioned this, but unfortunately it's only possible to save the phone number into the customer note when editing the theme code directly. This means that I have no access to the store and could not login inside it and change any settings and update billing information. Click Send a code by email, and then enter the six-digit verification code sent to your email. If you have any issues with the steps, try also in a private browsing window. Dec 18, 2021 · This video demonstrates step-by-step instructions on how to contact Shopify Support by Phone. Click Manage account > Security. This problem I'm having does not allow me to login either. com. Jan 9, 2024 · Step 5: Enter your Email, Shopify store address, and your Phone number > Verify the captcha > Click on Request a callback. Currently the checkout form only allows me to capture either the phone number or the email address. Try Shopify free for 3 days, no credit card required. - If you need the phone number to be more prominent, consider using a Shopify app or customizing the admin view with additional coding to display the phone number in the Oct 25, 2024 · i am using shopify as cms for backend and nextjs for frontend. If a callback spot is available, a phone number field appears for you to input your information and the “Request a callback” option is presented. email royalette2011@gmail. ' Hey, @RageMethod!Welcome to Shopify Community! I understand you're encountering an issue regarding account access. May 10, 2022 · Welcome to Shopify Community! Do you have two-step authentication via SMS enabled, and are you referring to the code that's sent to your mobile phone while you're logging into your admin? If so, you can either remove SMS delivery as your primary two-step authentication method , then change it to a different Contact. Phone number please, don't point me to an automated system. Based on Shopify Community discussions many members have been f Dec 27, 2023 · - Shopify's default view might not display the phone number in the summary, but you should see the phone number under the "Address" section within the customer's profile. Nov 30, 2024 · I have a shopify store I want to start back up but it has my old phone number & sends the login authentication code to it, so I cannot login to renew a subscription. Dec 26, 2021 · Head over to this link: Contact Shopify Support · Shopify Help Center Log in (recommended) or Continue without logging in Select the support topic that best suits your inquiry (such as Account or Store settings) Jan 13, 2022 · All of the contact options including email are available through the Shopify Help Center so that we can authenticate your account and discuss account details securely. Jan 27, 2022 · We do offer Live Support via chat, email or requesting a call-back for phone support. Step 6: Configure Store Settings - Under “Settings” > “General,” enter your store details, including business address, time zone, and contact information. umzo jvvbv xlbpr ssviy sviirzw ebmlv cibk hkwj qhyehqq lyhg