Quickhelp support. Solution home QuickHelp Configuration Customizing Content.
Quickhelp support. How exciting! Below you will find the "How to".
Quickhelp support (For more information see Microsoft's article: Configure the Delivery of third-party phishing simulations to users and Your organization can request data from QuickHelp, and then format the results into your LMS, Intranet, SharePoint, etc. (For more information see It may be that your IT department needs to whitelist the QuickHelp email server(s) (see information below). using API endpoints. Step One: Adding Permissions for the BrainStorm Teams App (Globally) Step Two: Script to Push the BrainStorm Microsoft Teams App Step Three: Pushing the BrainStorm Teams App to Users (Globally) Step Four: Pinning the BrainStorm Did you know that you can add QuickHelp to the ribbon of the four core Office apps? The add-in works with Microsoft Excel, Word, Outlook, and PowerPoint. NOTE: To send communications through Microsoft Teams, you will need to install the BrainStorm QuickHelp App. How can we help you today? Q: How do I find what's new in QuickHelp? You want to stay up-to-date on the newest QuickHelp content to help end-users get the most value out of the Welcome to QuickHelp! This guide will provide you with the information you need to get started. However, as we collect more data, we may become more restrictive. Pease follow these simple steps to edit your email rule (you must Below you’ll find information on customizing Skill Paths. There are few steps involved in creating Custom Events. For the best Threat Defense experience, we recommend using SMTP Direct Send only. How does the BrainStorm Microsoft Teams App handle d A great feature of QuickHelp is the ability for your organization to upload custom content. Custom Events. In the Campaign Tab > Communication you can either: Duplicate and Edit an existing template . Easy QuickHelp Integration Guide Modified on: Mon, Nov 2, 2020 at 1:08 PM. Using APIs and QuickHelp-provided SharePoint packages (attached below), you can integrate QuickHelp with your SharePoint to provide another access point to help your end users help themselves. While users who currently use IE11 will still be able to access QuickHelp, starting August 17, 2021 we no longer test nor resolve QuickHelp provides different authentication options. This applies to Skill Paths as well as content. Log into your personal QuickHelp account (https://app. Exclusions to this Technical Support are custom email templates, landing pages, feedback pages, or remedial content creation as well as support arising from any customer-created content. QuickHelp Troubleshooting 101. Troubleshooting: Solution home: Basics 6. Creating/Modifying Skill Paths; Creating a User Journey; Q: What is QuickHelp's recommended format for custom content? Review the following Skill Paths in QuickHelp: QuickHelp Admins: Build Your Own Skill Path; QuickHelp Admins: Upload Your Content into QuickHelp You, as a QuickHelp Admin, may have a specific training path you would like your users to follow for them to learn what they need to succeed. If you have additional Accelerate software onboarding, drive activations, reduce support tickets, and achieve sustained adoption—try the BrainStorm software adoption platform today. The following information will be required when configuring Excel, so we suggest you note them somewhere easily accessible. If you don’t have access, plea QuickHelp Support Center. QuickHelp videos don't play or they buffer Modified on: Tue, Jun 4, 2024 at 8:56 AM. How To's: Solution home QuickHelp Configuration: Getting Started: Choose from Global QuickHelp images, existing custom images for your organization, or to upload a new image. xxx. Solution home QuickHelp Configuration Customizing Content. Login. Solution home QuickHelp Configuration Single Sign-On (SSO) Updating Increase QuickHelp Awareness and Usage . Check ticket status . Creating QuickHelp Groups - Groups Modified on: Mon, Dec 11, 2023 at 9:46 AM. Your Help Has Made a Significant Impact. Here's how: QuickHelp > Settings > Microsoft replaced Office 2016 with Microsoft 365 (M365). Microsoft has stated that running a Graph API is more stable when using a Teams App installation. Custom Event Q: How long does QuickHelp keep our company’s data? A: QuickHelp currently keeps data indefinitely. Note the secret value (not secret ID) to be QuickHelp Support Center. Easy to upload End Users in the EU can request that QuickHelp permanently delete all of their data. If you do not test and verify the Sending Profile at this time, this must be done later. Here we’ll discuss executive sponsor communications, when you should send them, why they are important, and next steps that will guide you to the resources we have to help. Click HERE for a how to. Below you’ll find information on authenticating using Single Sign-On (SSO). Click Add. QuickSupport enables a support technician to remotely access, remotely control, and remotely view your computer or mobile device for fast troubleshooting. GPsupport is a trusted medical IT support provider servicing over 100 clinics and practices Australia-wide with tailored IT services and solutions built for healthcare. QuickHelp APIs can be used to provision accounts, manage users, view content, and get user history information. com 6. Once added, users will receive a notification welcoming them to the BrainStorm Teams QuickHelp app. All the best, Daniel Collins. 0 portal. customers. Click Save. Here’s how: Log in to QuickHelp* Click the 3 horizontal lines in upper left-hand corner. Please contact your QuickHelp-assigned Client Success Manager if there are any questions about approved domains. We ask that you enter a Support Ticket to make email changes in QuickHelp. That is fantastic. Solution home QuickHelp Configuration All About Groups. New to QuickHelp? QuickHelp is the most innovative and comprehensive end-user training solution for the enterprise. This support document details the steps needed to complete the search integration. Using Skill Paths (one or more), you can guide your end users on this learning *Technical Support is included in your BrainStorm Threat Defense purchase. End users can earn QuickHelp points after completing specific tasks: View/complete an asset (1 point) Answer a graded question correctly (1 point per question). This information provides visibility to any errors that may be occurring in the browser. QuickHelp has two websites. 1. Ca Technical Support is included in your BrainStorm Threat Defense purchase. Solution home QuickHelp Configuration BrainStorm Teams App. This can provide us with i Fri, Aug 20, 2021 at QuickHelp™ provides change agents with a host of templates for communicating changes with end users, including templates for executive sponsors and managers/supervisors. CSV Import: Using a CSV upload you can pre-load users into QuickHelp to configure them into groups before you launch QuickHelp. quickhelp. Problem . 7. If some users are receiving emails but others aren't, please have the users not receiving emails check their Notification Settings in QuickHelp. Before configuring the QuickHelp integration in ServiceNow, please ensure that the global *Please note that users being Updated will not lose any existing usage information. As an Admin you will want to have the latest and greatest content. Single Sign-On (SSO) Single Sign-On (SSO) Solution home QuickHelp Configuration: Deploying QuickHelp using Single Sign-On (SSO) QuickHelp provides different authentication options. 8. User Sync: Only users with an email domain that is on your organization's approved domain list for QuickHelp will be imported. NOTE: Once completed it may take 2-24 hours to display the BrainStorm Teams app within Teams for your users. How to enter a ticket via email. You can do this by adding an exception to your “External Email” rule. QuickHelp Troubleshooting 101 NOTE: As of August 17, 2021 QuickHelp no longer supports the Internet Explorer 11 (IE11) browser. Troubleshooting . Learn More. If you’ve ever planned on-boarding sessions or a webinar, then you know that getting through the event itself is often easier than trying to organize a Thu, Mar 5, 2020 at 11:31 AM. Enter a Headline, Body text, a Call To Action, and a destination URL The destination URL is pre-populated with a link to this specific Event in QuickHelp. Please contact your QuickHelp Client QuickHelp Support Center. New support ticket . Overview. This information provides vis Mon, Sep 13, 2021 at 11:26 AM. If you use Microsoft Exchange and wish to use a custom send method, you must use Direct Send. Support for signing or encryption of the SAML assertion: We support and require signing. QuickHelp Support End users can earn QuickHelp badges after completing specific tasks: Skill Paths, Courses, Events, etc. New for QuickHelp Partner Licenses, the new Multi-Tenant Phishing Campaign allows you to run a Phishing Campaign on all child accounts under your parent account. Below you’ll find information on Sorry we couldn't be helpful. 50. Did you know that if you are a QuickHelp Admin you can access the QuickHelp Admin Portal right from QuickHelp? It’s true. Solution home QuickHelp Configuration Configuration Guides. You can use scheduled email reminders to nudge users to attend the event. QuickHelp Support QuickHelp provides different authentication options. Each step will get its own Support Document. Here is how to do just that. See PDF below to view QuickHelp API EndPoints. You can use QuickHelp APIs to retrieve data, survey user activity and QuickHelp QuickHelp can’t authenticate your email domain, xxxxxx. Q: What do the different Admin Roles really mean? Modified on: Thu, Dec 2, 2021 at 12:38 PM. QuickHelp Support Center. Prior to creating a campaign, you will need to create a corresponding Sending Profile and Group, and QuickHelp will need to generate a corresponding domain. 56. Run Script (attached at the bottom of the article Script to Push the BrainStorm Microsoft Teams App). First things to check Below are four simple questions to answer when addressing issues that may arise in QuickHelp: Does QuickHelp work on another computer? If if does work, please have your IT department determine what New support ticket . Click 'Certificates & secrets' from the left-hand column. 6. Now that your . 9. It is our practice to keep all users in QuickHelp, removing the license from users who should no longer have access to QuickHelp rather than removing the user. If QuickHelp Support Center. QuickHelp provides different authentication options. Clearing your cache. SMTP Direct Send (recommended) – available in Office 365 only. Attend an Even Overview Adding QuickHelp to the App Catalog Adding QuickHelp to a Site Collection Adding QuickHelp to a Site Page. Solution home Troubleshooting Web Portal. The End-User Portal is the website end users use to view Skill Paths, Events and content. It is time to create your own Child account within the QuickHelp Admin Portal. Below we have included information regarding which formats best support both QuickHelp Assets and Resource Files. Troubleshooting. QuickHelp allows admins to assign content via Skill Paths in a User Journeys. How can we help you today? Enter your search term here Search New support ticket . For a complete list of our QuickHelp APIs, please visit the Customer API v1. Below you’ll find QuickHelp gives you the ability create custom content - including videos, PDFs, HTML links, and assessments. Assigning content in QuickHelp is a great way to target specific users with specific content to increase their knowledge and productivity. You can also write “your help has made a significant impact” in most of your professional emails. QuickHelp videos don't play, or you experience Step-by-step guide The following steps require that you have access to the QuickHelp Admin Portal. If you have conflicting data as to whether or not an end user has finished a Skill Path, please check the following: When you now access QuickHelp, you will be prompted to translate the page from English (or however this is worded in the primary language of the browser). NOTE: You must turn off AI search for this integration. QuickHelp APIs - Getting Access Modified on: Thu, May 23, 2024 at 2:47 PM. While users who currently use IE11 will still be able to access QuickHelp, starting August 17, 2021 we no longer test nor resolve issues that may have to do with the IE11 browser. This document outlines how to configure Exchange to allow QuickHelp to track these reported emails. Built into Windows—no need QuickHelp Support Center. If A great feature of QuickHelp is the ability for your organization to upload custom content. A great feature of QuickHelp is the ability for your organization to upload custom content. Uploading your . Click the Next arrow Overview: Using APIs, you can integrate your ServiceNow instance to integrate with QuickHelp and help your users help themselves. 2. This allows you to benefit from features like assignments, assessments, usage tracking and so on. Click New client secret. Please contact your QuickHelp administrator to have your domain added. Q: What is the correct size for my company logo Modified on: Mon, Oct 17, 2022 at 1:46 PM. Go into the QuickHelp Admin Portal and Export a list of all users. vtt file to QuickHelp. Microsoft Windows Defender Domain Whitelisting Modified on: Tue, Dec 19, 2023 at 3:36 PM. QuickHelp has updated metadata that can be imported into your Identity Provider (IdP), and a change may need to be made in the QuickHelp Admin Portal. If you are using Teams for your custom event it is important to get the correct link when sharing your event. (We like to QuickHelp accounts can be created in one of five ways: Microsoft Graph is an Office 365 API provided by Microsoft that can be leveraged with QuickHelp to provision user accounts and The QuickHelp Support Center is a one-stop shop for all your QuickHelp-related questions. QuickHelp recommends this configuration as its best practice. Check ticket status. Along with creating custom content comes the ability to organize your assets, categories, and topics in whichever manner is most effective for your end users. ’s privacy policy . Content Library New support ticket . Within Removing this warning from QuickHelp emails may increase engagement within your organization. Benefits of Single Sign-On Users log in automatically No passwords stored in the QuickHelp database “Just-in-t QuickHelp can, in turn, help drive your software engagement and adop QuickHelp Support Center. Backing Up Microsoft 365 Teams. These are paid implementation services that require additional fees. You will need an Authorization Key and a Subscription Key. Click SAVE. Get a six-character security code to connect securely. Should you be using TeamViewer QuickSupport with a predefined password option to connect after the device is no longer occupied, we recommend the Host. How exciting! Below you will find the "How to". Ever experienced that moment when you forget your password? It's happened to the best of us. End users can enter search criteria or click on any tile. Step VI: Set up and Run Script to Update users who do not have "Checkmark" 1. Threat Defense phishing campaigns may be blocked by the new default security settings in Office 365. NOTE: It is vital that we change all email addresses in conjunction with the email change on your side. Use the following keyword guide to include the appropriate keywords in your email's Subject line to ensure that your tickets are categorized correctly. Your customers would now like to try different content packs that are within QuickHelp. Direct Users to Relevant Content for Office 365 Support. Click the Next arrow . With this change, QuickHelp will deprecate Office 2016 Topics, Skill Paths, and Communications on Friday, March 31, 2023. Subscribe to Newsletter. Deploying APIs for QuickHelp. We don’t require encryption. Within the QuickHelp Admin Portal they can be customized, scheduled, and sent via email or Teams chat (provided the QuickHelp for Microsoft Teams app has been deployed). Make it a teachable moment. As an admin, it’s important to understand the purpose of the different automated messages available so you can customize which QuickHelp is the most innovative and comprehensive end-user training solution for the enterprise. However, if the CSV had a different Title and/or Department for that user than what's already in QuickHelp, QuickHelp will be updated to reflect the data in the CSV. For more information on using SSO to create groups, please see the QuickHelp Single Sign-On (SSO) Configuration Guide . end users. Solution home QuickHelp Configuration BrainStorm Threat Defense. How To's. Custom Events: Solution home QuickHelp Configuration: Custom Events - Overview . Update Your Skill Paths from Office 2016 to Microsoft 365 Modified on: Fri, Dec 9, 2022 at 10:31 AM . However, for consumption, QuickHelp uses Skill Paths and Courses. Solution home QuickHelp Configuration How To's. If your user is seeing this error, the email being sent by your SSO provider uses an email domain that has not been associated with your organization's QuickHelp tenant. By submitting this form, QuickHelp Support Center. NOTE: If your organization uses Single Sign-On to log in to QuickHelp, you will be unable to reset a QuickHelp password. Email is a required field for QuickHelp. com{/YOUR Organization’s ROUTE URL}) If your organization has SSO enabled, simple log in as normal; If your organization Tickets can be created automatically by sending an email to support@quickhelp. Taking a screenshot of the QuickHelp is the most innovative and comprehensive end-user training solution for the enterprise. Configuring QuickHelp and Microsoft You, as a QuickHelp Admin, New support ticket . Software success starts here—for everyone. Notification Settings. Fiddler Trace. To download the Champions Toolkit, please follow these instructions in the QuickHelp's 2023 signing certificate for Single Sign-On will expire on November 20, 2023 and is being replaced with a new certificate. Here is how to: Log in to the QuickHelp Partner Admin Portal (https://admin. They can be used to manage multiple customers with similar needs all at the same time. Advanced Delivery Policies for Whitelisting Threat Defense Phishing Campaigns Modified on: Tue, Dec 19, 2023 at 3:24 PM. QuickHelp APIs - the Basics Modified on: Thu, Feb 8, 2024 at 3:29 PM. Acronis Online Backup 31. The following information will be required when configuring Power BI, so New support ticket . You, as a QuickHelp QuickHelp Support Center. , Executive sponsor We are happy to help with this. An important rule to remember is for emails sent from the Campaigns Tab. Check out what's new! Microsoft has deprecated some resources that BrainStorm was using Configuring your QuickHelp tenant? These Support Documents will help. , GCC or GCC High). This is done in six (6) areas, all within the Admin Portal. Once you have installed the QuickSupport mobile app, you can simply share your unique ID or join Quick Heal best internet security software, now track your stolen laptop with laptop tracking software, best virus protection anti spam software, top antivirus software For quick help on unmanaged computers, please use the relevant link below only upon instruction from our friendly team. Solution home QuickHelp Configuration Microsoft Graph. NOTE: When you enable SSO for your QuickHelp account, every user must authenticate using SSO, whether you use a single SSO provider or multiple SSO providers. System Requirements. QuickHelp; A better way to reach, train, and equip your partners. Accessible, consumable and applicable to today's end users, Did you know that if you are a QuickHelp Admin you can access the QuickHelp Admin Portal right from QuickHelp? It’s true. When you enable SSO for your QuickHelp account, every user must QuickHelp accounts can be created in one of five ways: New support ticket . Individual users can disable emails. All QuickHelp data will be removed within 72-hours of the request. A global O365 admin is required to set up this Microsoft is deprecating support of SMTP Basic at the beginning of 2023. How to add a Microsoft 365 organization with the Cloud Agent. The resources section of the QuickHelp Admin Portal is full of great tools to help you drive adoption and create change. Here is how to easily get this information: Edge QuickHelp is the most innovative and comprehensive end-user training solution for the enterprise. Different Admin Roles provide different access points to the Admin Portal. In addition, admins can view their end users’ progress in the Admin Portal. It is QuickHelp’s best practice to duplicate a QuickHelp-created template and make all changes to the duplicated Part of “handling” a phishing attack may include reporting the email via the Report Message add-in for Outlook. WARNING: Copying the Teams meeting link from locations other than specified below may result in an incorrect link being shared and your users will be unable to access the event. Home Solutions. If you are not using a QuickHelp-generated Email Template, Landing Page, and/or Feedback Page, you will also need to create them prior to creating your campaign. 5. Welcome . QuickHelp’s simulated phishing email servers can be whitelisted in one of two ways. QuickHelp accounts QuickHelp provides a variety of automated emails through QuickHelp designed to increase user engagement. Luckily, QuickHelp has a "Reset Password" option. See another person’s screen in a window on your PC. A support ticket will need to be created to change their opt-in setting. We have created the following script based on this suggestion. Email settings can be modified after the fact. Q: When should I contact my Client/Partner Success Manager? Modified on: Mon, Oct 17, 2022 at 1:44 PM. If you have th Fri, Nov 6, 2020 Templates built within the QuickHelp Admin portal can be thought of as a master QuickHelp subscription. Accelerate software onboarding, drive activations, reduce support tickets, and achieve sustained adoption—try the BrainStorm software adoption platform today. NOTE : If you are not automatically prompted to translate the page, you will Leveraging Groups within QuickHelp can help ensure your end users are assigned content that is relevant to their unique needs. 3. Please follow the steps below, in order, to ensure continued QuickHelp™ provides change agents with a host of templates for communicating changes with end users, including templates for executive sponsors and supervisors. Here we’ll discuss awareness collateral, what it is, why it is important, recommendations on how and when to use it, and instructions for accessing these resources. We carefully considered the pros and cons for the support of SCORM and decided not to support these files within QuickHelp. Users will start displaying with the checkmark in the QuickHelp Admin portal. Groups can be created around a topic, a point of interest, Department or Job Title, etc. However, if content was created erroneously, or incorrectly, please, enter a ="noreferrer noopener">Support Ticket</a>. Q: Does QuickHelp support the Government Cloud? A: Yes, QuickHelp does support Azure Government tenants (e. QuickHelp APIs can be used to centralize the learning experience for both QuickHelp Administrators and End Users, by providing data in one location. Your organization’s domain names are a Threat Defense phishing campaigns may be blocked by the new default security settings in Office 365. Especially for spontaneous support is the Service Queue the most reliable and easy to use method for a smooth experience both for the support technician and the customer. End users will not receive email notifi Generally, QuickHelp supports the two most recent versions of the browsers listed above. This support document details the steps needed QuickHelp Support Center. Adding the BrainStorm Teams App (End User) Modified on: Thu, Jul 22, 2021 at 12:40 PM. How can we help you today? Enter your search term here Search New support QuickHelp syncs with Microsoft Graph every night, but if you want to synchronize immediately, click Sync Now. Help us improve this article with your feedback. Not only do you have access to QuickHelp at your moment of need, in the application itself, QuickHelp video content can be filtered by that current application. To update your Skill Paths, the easiest way is to do the following: Go into the QuickHelp Admin Portal Click on Skill As part of your QuickHelp subscription, we provide a Champions Toolkit, which includes a playbook, a guide, badges, and different multimedia templates. APIs. This is step one (4). Adding QuickHelp to the Office 365 App Launcher I’m grateful for the support you’ve provided me with. Before proceeding with your SSO configuration, please note that your SSO Provider can either allow access to QuickHelp to all of your end users or it can restrict access to specific users. Connect remotely and provide support. Log in to the QuickHelp Admin Portal (not an admin? Please coordinate with your One way to change it is to use QuickHelp’s APIs to create a connection between QuickHelp data and Power BI to collect this data automatically. It is BrainStorm's best practice to keep all content created in QuickHelp, unpublishing the content rather than removing them. . In this section of the admin portal, you’ll find: Awareness Collateral Email templates (e. Before your organization can use QuickHelp to register users for a company event, you must first grant Event Administrator Access to the desired QuickH Thu, Mar 28, 2019 at 7:48 AM. You can search for QuickHelp configuration information, troubleshooting tips, and FAQs. com. Supported OS: Windows OD and Mac OS; Supported Connect to any device, at any time, and centrally monitor and manage your IT with the trusted remote access and support solution. NOTE : If you are not automatically prompted to translate the page, you will still the the Translate icon in your browser bar (if your above settings are set correctly). If you need help getting started, please see QuickHelp APIs - the Basics. 31. Please don’t hesitate to reach out if you need anything more from me. By submitting this form, you are agreeing to BrainStorm, Inc. QuickHelp has been GDPR compliant since the May 25th, 2018 deadline. How it Works In QuickHelp’s content library, assets are organized by Topic and Category. You can even attach existing QuickHelp assets as resources. QuickHelp only supports SMTP Basic Authentication. Deploying APIs for QuickHelp Modified on: Wed, Apr 7, 2021 at 8:54 AM. Here we’ll discuss manager/supervisor communications, when 1. Solution home Troubleshooting Basics. Custom Events: Solution home QuickHelp Configuration: Custom Events – Access. With the BrainStorm Teams app, learning from See QuickHelp support article Adding Permissions for the BrainStorm Teams App. Quick Assist comes with After setting up an event in QuickHelp, don’t let all your hard work go to waste. Below you Enter a Test Email Account to which QuickHelp will send a test (this is required to verify the settings) Click Test Email Settings NOTE: You will be unable to use this Sending Profile in any Campaign until the profile has been verified. When you now access QuickHelp, you will be prompted to translate the page from English (or however this is worded in the primary language of the browser). Benefits Of Organization-Spe During the troubleshooting process, you may be asked to send QuickHelp Support a screenshot of the Console Tab or Network Tab. In that export, filter to all users who do NOT have the Teams app. Click 'Grant admin consent for <Your Organization Name>'. Solution home QuickHelp Configuration BrainStorm Threat With Custom Events in QuickHelp you can easily limit event sizes, create multiple sessions, and send automated emails to remind users about the event. Creating/Modifying Skill Paths Modified on: Mon, Oct 17, 2022 at 1:52 PM. Create a CSV of these users. NOTE: You must have the correct ROLE assigned to your user to be able to add additional content packs. If more in-depth troubleshooting is needed to resolve your QuickHelp question, one of the things we may ask for is an HAR file. com) Click NEW; Click Partner Customer; Click Customer Template The BrainStorm app uses your Microsoft authentication to authenticate users and mimics the QuickHelp Home Page to create a bridge from Teams to QuickHelp. 10. This allows organizations to retain historical data associated with each user. Creating QuickHelp User Accounts Modified on: Wed, Aug 9, 2023 at 11:00 AM. All affected Skill Paths and communications will have "DEPRECATI QuickHelp can’t authenticate your email domain, xxxxxx. g. HAR file. Using a combination of your own content and/or QuickHelp-created content in a Skill Path provides you with a variety of ways to guide your end users as they learn. 10 *quickhelp. Before your QuickHelp Support Center. What you will need. Enter a Description. This makes it possible to have one asset worth multiple points. Deactivate Users – The QuickHelp license will be removed for all users in the CSV. Adding access to QuickHelp in any HTML-based access point You took the time to create User Journeys that best address the organizational and individual needs of your end users. When should you send 4. On Friday, March 31, 2023, our NOTE: As of August 17, 2021 QuickHelp no longer supports the Internet Explorer 11 (IE11) browser. In the Campaigns Tab email configuration, for either a custom email or a duplicated QuickHelp email (QuickHelp ’s best practice), you will have three options for delivery (see screenshot below). Promote the QuickHelp platform where your users visit often and increase the likelihood that they’ll consume the content they have been assigned. Quick Assist makes it easy to connect to a friend's PC from your own. Control their PC remotely if they allow it. QuickHelp's 2024 signing certificate for Single Sign-On will expire on November 20, 2024 and is being replaced with a new certificate. If you use Single Sign-On and a user logs in with a new email address, a new account will be created for that user. QuickHelp Support It is QuickHelp's best practice to not use AD Groups as a QuickHelp System Group will be created for each users' assigned AD Groups and can result in hundreds of QuickHelp System Groups. Solution home Knowledge Base QuickHelp Maintenance. The value QuickTips are a go-to resource for change, here’s why: Quick Assist makes it easy to connect to a friend's PC from your own. After going through the steps to reset your password, you will receive an email with a link to create a Every future QuickHelp email will now be sent from the email configured above. QuickHelp Websites. Verify the confirmation from QuickHelp after going through the Reset Password process - make sure it says that an email is being sent. If you have the necessary Admin Roles, you can assign content in one of three places: User Journeys (Admin Portal) Groups (Admin Portal) QuickHelp (yep, the QuickHelp end user portal) Before end users ever log in to QuickHelp, a QuickHelp Admin can create Groups or System Groups in QuickHelp, New support ticket . To access Review the the following QuickHelp Support Documents. vtt file has been created, you need to upload it into the QuickHelp Admin Portal. APIs: Solution home QuickHelp Configuration: Information about QuickHelp APIs. QuickHelp™ provides change agents with a host of tools for driving awareness and communicating changes with end users including templates for email and Microsoft Teams messages. 1 See another person’s screen in a window on your PC. To track phishing Reporting, you will need to do all the following: QuickHelp Support Center. There are four (4) steps to successfully adding the BrainStorm Microsoft Teams App to all of your organization's users. The QuickHelp Admin Portal is used to configure QuickHelp and manage users and content. Here is One way to change it is to use QuickHelp’s APIs to create a connection between QuickHelp data and Excel to collect this data automatically. During the troubleshooting process, you may be asked to send QuickHelp Support a screenshot of the Console Tab or Network Tab. (For more information see Microsoft's article: Con This information has been provided by QuickHelp about how this app collects and stores organizational data and the control that your organization will have over the data the app collects. QuickHelp has updated metadata that can be imported into your Identity Provider (IdP), and a change Passwords not stored in the QuickHelp database; When you enable SSO for your QuickHelp account, every user must authenticate using SSO, whether you use a single SSO provider or multiple SSO providers. Solution home Knowledge Base FAQs. (We like to call this the ham Microsoft Graph is an Office 365 API provided by Microsoft that can be leveraged with QuickHelp to provision user accounts and keep QuickHelp licenses concurrent with those of a customer's New support ticket . QuickHelp is configured in such a way, that a customer QuickHelp Admin can configure the SSO portion on the QuickHelp side, so that admin is uploading the metadata to QuickHelp his-/herself. This allows you to benefit from features like assignments Mon, Oct 25, 2021 at 8:43 AM . This allows organizations to retain the usage data associated with each asset. Solution home QuickHelp Configuration APIs. people. Accessible, consumable and applicable to today's end users, QuickHelp helps take your organization to the next level. In the QuickHelp content library, Assets are organized by Topic and Have your IT department whitelist the QuickHelp email server (see information below). This can provide us with information that is being passed between QuickHelp and your computer. We are, however, evaluating our new BrainStorm platform and may accept SCORM files in the future. Fiddler Trace Modified on: Thu, Nov 11, 2021 at 9:24 AM. Where can I find the QuickHelp Support Center and Configuration Guides? Why haven't I received any email notifications from QuickHelp? Security, Backup and Compliance. As always, if you have any questions or issues, please feel free to reach out to Support@quickhelp. The only data kept in QuickHelp is the username, the date/time the request was made, and the date/time the information was removed, to confirm that the request was honored. Depending on their current QuickHelp authentication status, the QuickHelp Support Center. If your organization uses Outlook Online and SMTP for QuickHelp communications, please update your settings to use Direct Send instead . Built into Windows – no need to download additional software. Assigning QuickHelp Content. With the search bar feature integration, users can access support content from QuickHelp in SharePoint. You may copy the link from the following two locations. Benefits of Single Sign-On Users log in automatically No passwords stored in the QuickHelp database “Just-in-t QuickHelp Support Center. They will then be redirected to QuickHelp in their default browser. While customer Admins can control many of the badges, there are many that are generated by the system. When a Multi-Tenant Phishing Campaign is kicked off, emails are sent out in batches of 30 emails per minute at each company selected to participate in the campaign. 11. QuickHelp Unique Identifier and Organizational Email Domains Modified on: Mon, Oct 17, 2022 at 1:50 PM. Ho QuickHelp Support Center. Note: Microsoft announced that they will fully deprecate support for SMTP Basic Authentication in January, 2023. In your browser of choice navigate to QuickHelp and open Developer Tools. Windows Defender Similarly, the TeamViewer QuickSupport mobile app lets you receive remote support on your smartphone, tablet, TV or other desktop device quickly. How can we help you today? New to QuickHelp? See: Getting Started: Configuring QuickHelp. Search for BrainStorm. There is a Default reminder already configured to send a reminder 60 minutes before e Our evaluation shows that SCORM’s focus is on hosted content instead of technology that advances learning. Microsoft Graph is an Office 365 (O365) API provided by Microsoft which can be leveraged with QuickHelp allowing you to seamlessly manage your QuickHelp users as they come and go from your organization (Microsoft Graph configuration instructions can be found here), as well as providing you with select O365 usage reports. However, to ensure that your end users are able to view the QuickHelp content you want them to see, you need to verify Content Visibility. Grant Event Administrator Access QuickHelp Support Center. Custom Events – Access. Assigning Admin Roles to your end users Modified on: Mon, Jan 10, 2022 at 10:00 AM. sxcutoradxpdrchnfqkwlukeujdglecaluylumhjoxgqvvbdi