Rockauto customer service email The story will be credited using only your first name and your vague During the month of August 2021, Walker Products is offering RockAuto customers an exclusive 5% instant manufacturer rebate on many sensors (including many Full Service Kits) in the RockAuto. Oct 2, 2023 · For example: “Is RockAuto legit?” or “How do I contact RockAuto by phone?” as customers often have challenges contacting RockAuto customer service. com with I'm looking for an email for RockAuto. Rock Auto will allow you to generate a return label with their heavily discounted shipping rates with FedEx - so it'll cost 7-12 bucks at most to ship things back, unless it's a huge or heavy part. Copper Basin Classic Car Show 1/21/2012 Florence, AZ e-mail. Most of the time, the issue is outside of RockAuto’s concern. 12th Annual Historic Street Fair, Car & Bike Show RockAuto could absolutely get the money back from FedEx, they just refuse. And it gets here in a timely fashion. Partially my fault for not checking the parts before diving in, but it turns out that for this kit which is listed for my vehicle the front pads aren't actually for the car and don't fit. Full Manufacturer Warranty. The email address is found at the bottom of the “Help with Existing Orders” tab. Click “Change Email Address” under the “Account Settings” section. Find out how to contact RockAuto by phone or email for any help with your order and returns of parts. BBB helps resolve disputes with the services or products a business provides. You don't want to spend significant time on the phone when you have other tasks to attend to -- like getting the right parts to fix your current vehicle problem. If it takes longer, get in touch with RockAuto or contact your bank. Your Choice of Quality. I have extensive experience in new and used cars, and also in service. Should have replied to the customer, and simply re-shipped another unit. It does not provide customer service email, but you can use the Help Page or the Order Status and Returns page for assistance. Unfortunately, Rock Auto does not have any live customer service a all. Der RockAuto Name, Logo und ALL THE PARTS YOUR CAR WILL EVER NEED sind eingetragene Marken von RockAuto, LLC. Rockauto contact phone number: 1-608-661-1376 Rockauto website: www. The company's helpline has a good rate in most reviews and the email address is service@rockauto. RockAuto, LLC offers the worldwide shipment of new auto parts directly to customers. For customized items, contact RockAuto’s customer service to understand specific return conditions before purchasing. According to several RockAuto vs. If for whatever reason you want to send an email to the company`s customer service department, use this email address: service@rockauto 841 reviews and 136 photos of ROCKAUTO "Refused a full refund, when their supplier sent/manufactured a defective part" Please enter your email address and the security code exactly as shown in the image, then press "Submit" to create an account. The cost of returning a part are almost half the cost of the part. I've used the email address ([email protected]) on a return before with no real issues on a warranty item. Rock Auto filled my order without any paperwork (order number/email) and the item is wrong. The online catalog includes axles, brakes, engines, exhaust systems, radiators, sensors, steering Auto Parts for Your Vehicle at Reliably Low Prices. This pretty much sums up the attitude of rockauto management. If you have a problem with a part during the warranty period, RockAuto makes it easy to submit a warranty claim through our Order Status & Returns page: Check if your warranty still is valid Auto Parts for Your Vehicle at Reliably Low Prices. Reno Mustang Car Club Correo Electrónico: Si prefieres comunicarte por correo electrónico, puedes enviar tus consultas a service@rockauto. com the best place to purchase auto parts online! Our Analytical Customer Support Specialists: Respond to customer inquiries; Create and implement solutions to customer concerns This is not Rock Autos fault, but their complete lack of customer service and the ability to contact a person is unacceptable. Aug 19, 2024 · Initiate returns through RockAuto’s website to obtain a return shipping label quickly. Now it's a black hole. Review the specific return policy for hazardous materials or final sale items to avoid any issues during the return process. Another Happy Customer! We have three aging vehicles and I have limited skills, but lots of curiosity and tools! I learned from experience and careful shopping that RockAuto has what I need at a price I like. Sep 26, 2021 · Went to call Rockauto only to find they only have online customer service, terrible! Filled out the 'missing piece' complaint, wanting them sent ASAP but get a message saying if I don't have them by so and so date (almost 2 weeks from today) to email them, since I can't call. Find support options, tips, and get your problems resolved promptly. Jul 3, 2010 · Vettes of Coastal Maine Bar Harbor Tour 2010 6/4-/6/6 2010 Bath, ME website. Not sure how much that will translate to Mexican shipping rates. Does anyone know what the customer service email is? RockAutos customer service is weak af. 685 reviews and 118 photos of ROCKAUTO "Refused a full refund, when their supplier sent/manufactured a defective part" About RockAuto, LLC. RockAuto Customer Accounts. Monroe quickstrut part number 172469 is the part number I need, and what is on the box I got twice now. You can find contact details for RockAuto Auto Parts above. Simply add a qualifying Walker Products part to your cart and instantly save even more on RockAuto's reliably low prices! RockAuto ships auto parts and body parts from over 300 manufacturers to customers’ doors worldwide, all at warehouse prices. com an email saying you've been a customer with them since 2007 and this is the first time they've screwed up but you're really upset because you had to go to autozone (their competitor) to get the parts you wanted instead of simply resolving the issue. To add to that, the owner made a conscious decision a few years ago to alienate customers by not offering phone based customer service. Zero customer service. Never had any issues with them, mostly cause they send me my stuff quickly and correctly. I ordered a pad/rotor kit for an '05 Honda Accord and all parts but the front pads. In all my 25 years in the car business I How do I contact you? For all customer service issues fill out the form above. Weekend Warriors Annual Car Show 6/5/2010 Grimshaw, AB, Canada e-mail. Had the same problem with some GM pistons last year. It's about to take me a day to clean up this crap and additional money and time to purchase additional packing materials and drive an hour away to the nearest drop-off location with the box. 4-star rating out of the possible 5, with only 15% of users who would likely recommend the auto parts company to May 31, 2021 · You can contact RockAuto via their contact page. Jun 1, 2013 · Call or email them. Auto Parts for Your Vehicle at Reliably Low Prices. Thus, there is a very limited amount of staff to offer customer service. As stated at rockauto. www. Click the "Part Number Search" tab at the top of our page. Keep the customers happy IN the long run, Rock Auto, would probably gain more customer loyalty Auto Parts for Your Vehicle at Reliably Low Prices. Partsgeek: Customer Service. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. My recommendation is to use RockAuto's site to find the part that you need, then search for the part elsewhere on the web. RockAuto can help! Email marketing@rockauto. Still, being the middle man to handle manufacture warranty outside of the 30 days, they should step up better for shipping and have better customer service contact. I’ve sent an email in the mean time to see where that goes. Better yet, customer service is solid and responsive. com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Auto Parts Customer Service. We don’t save email addresses; we include yours in the message so your friends can reply to you and not us. RockAuto is a completely online company. com. Apparently RockAuto has no phone number you can call and they don't list an email address so I emailed their service@rockauto. com Rockauto website. Recently I had a problem with a parts order that I could not resolve through the website. We do not have a customer service phone number to provide assistance over the phone. Rockauto Customer Service Contact Info. RockAuto is an online auto parts store that offers low prices and a large catalog. They sell junk and customer service is nonexistent!' Nonetheless, their customer service team may be busy handling other requests, such as inquiries from buyers. Fed ex can’t move forward until RA opens a claim For 10 days I’ve been emailing with proper information to service@rockauto. I asked that they inspect the replacements. Now that I've got that off my chest, what are some Rockauto alternatives Auto Parts for Your Vehicle at Reliably Low Prices. com with 0 answers or emails back. After issuing the refund, it must be visible on your account within two to three business days. Tous droits Auto Parts for Your Vehicle at Reliably Low Prices. Reaching out to RockAuto customer service can sometimes feel like a drag. All were rusted. John in Pennsylvania Sep 26, 2021 · Went to call Rockauto only to find they only have online customer service, terrible! Filled out the 'missing piece' complaint, wanting them sent ASAP but get a message saying if I don't have them by so and so date (almost 2 weeks from today) to email them, since I can't call. RockAuto sells the most recognized brands in the industry so you can buy with confidence. They would not do this or replace the parts. Look at this way: The automated system can handle the easy stuff. The cost of shipping is then deducted from the value of the part(s) you return. If you require assistance with an issue not included on the Help page you can send an email to our Customer Service department. (On some orders it may take longer than 3 days) All tracking numbers are e-mailed to the e-mail address you Another Happy Customer! Great Service, Part Selection and Prices. Just refund. Rockauto is now useless to me. Customer Service refuses to take ownership and provided rebates on shipping cost to fix THEIR mistakes Save the shipping box and packing materials. Fast Online Catalog. Enter the part number then click "Search". Enter the email address into the “New Email Address” and “Confirm New Email Address” fields. Reach RockAuto Customer Service in Record Time with DoNotPay. Rock Auto, via, email. Communication is critical to customer service, another area where Plymouth Rock Assurance ® and Plymouth Rock ® are brand names and service marks used by separate underwriting, managed insurance, and management companies that offer property and casualty insurance in multiple states pursuant to licensing agreements. Razorback Land Cruisers-Razorback Ramble Event 6/5/2015 Hot Springs, AR email. Your friends will receive an email from our server, with a link that will open a copy of your shopping cart on our website. So I clicked that, answered some questions, and they refunded all my money and let me keep the part. I was really disappointed that there was no customer service contact option, but there was an option to click for a return/refund. Ignoring a customer is just plain unprofessional. RockAuto, LLC can be contacted via phone at 608-661-1376 for pricing, hours and directions. They have their positives but in the end be weary as you get what you pay for Le nom et le logo de RockAuto et ALL THE PARTS YOUR CAR WILL EVER NEED sont les marques déposées de RockAuto, LLC. The warranty shipping is unfair. com catalog. Oddly, their CS is 100% web automated without any way to email or interact with a person. So. 1,669 reviews for RockAuto, 1. Please email your story to flamur@rockauto. Yea I ordered an A/C line that wasn't even close to fitting so I was going g to try and contact them. Easy to use parts catalog. Please email flamur@rockauto. The "loss", is part of doing business. VERY DISAPPOINTED in Rockauto not having phone customer service. Placed order on a Monday, never shipped till Thursday, and here it is the following Tuesday and still haven't received yet. Mar 17, 2011 · The fastest way to contact Rockauto, the best Rockauto phone number available and their other best contact information, with tools and instructions for skipping the wait and resolving your issue quickly, as well as tips for specific popular customer service issues and reviews, advice and experi Oct 4, 2024 · Contact Rockauto customer service at 866-762-5288. Call (608) 661-1376 or email service@rockauto. They made a conscious decision a few years ago to stop phone customer service, and more recently to auto reply to most customer emails. Now I wait till it arrives to get a possible refund, who knows, no customer service to talk to. Aug 10, 2023 · Customer service: The company has a dedicated customer service team that is available to assist customers with any questions or concerns they may have. I hope the support savings by going zero customer support will hopefully more than offset the customer losses. You're best to go through the online fill via your order. Girl Scout Car & Motorcycle Show 6/5/2015 Oxford, WI email. Top RockAuto complaints Based on RockAuto reviews, the company has a 2. If that fails I will try a charge back For some background, I think the manufacturer is misboxing. Feb 18, 2022 · IMHO. You can also reach RockAuto via their contact phone number: 608-661-1376 Additionally, additional information can be found on RockAuto's customer service page. Partsgeek Reddit discussions, the latter is the victor in customer service, noticeable through on-site experience. We will no longer send emails to the old email address. com for more information. See the T-Shirts and Hats under Tools & Universal Parts in the RockAuto catalog. I understand in those 30 days, Rock Auto directly handles warranty themselves. All of our customer service resources are available 24/7 online! Online self-service ensures consistent quality and keeps our prices low for you! Type your email address, your name, a message, and your friends’ email addresses, then click "Send Email". Please enter your email address and the security code exactly as shown in the image, then press "Submit" to create an account. ' Auto Parts Newsletter Archive. Contact Rock Auto by Email. Maybe shoot someone at service@rockauto. We will send future emails, such as discount codes and newsletters, to your new address. it was lost 5 days ago, UPS says file a claim through Rock Auto, Rock Auto says i have to wait 7 more days in order for them to even entertain the missing package and open a claim. From experience, they take about a day or two to respond. RockAuto, LLC is located at 6418 Normandy Ln #100 in Madison, Wisconsin 53719. To place an order call 1-800-541-9352 How Do I Track My Package? Tracking numbers are usually available within 2 to 3 BUSINESS DAYS after placing your order. Cruise Into Fall Car Show 6/8/2012 Glasgow, KY e-mail Rock Auto usually has much more selection though, and obviously prices are substantially better. Les noms de fabricants et les noms de transporteurs et les logos dans le catalogue RockAuto sont les marques déposées de leurs entreprises respectives et sont utilisés seulement pour identifier leurs produits. 10: 2021 Summer FTR Car Zero customer service. 4 stars: 'Ordered 8 GM intake valves #10241743 for a SBC. Things that require an explanation need a conversation to get it figured out Auto Parts for Your Vehicle at Reliably Low Prices. 16th Annual Inland Valley Street Rods Car Show Hi-Line Cruzn Rod Run 6/8/2012 Havre, MT e-mail. They sent nothing except for the part. You will use your customer service skills to resolve a wide variety of challenges, in a fast-paced environment, continually striving to make RockAuto. com address. An hour of internet searching found tons of complaints from customers during the past few months, but no better contact information. Overall, RockAuto is a legitimate online retailer of automotive parts and accessories that provides customers with a wide range of products, competitive pricing, and excellent customer service. Shipping from a warehouse 30 minutes from my house, and can't get it to me. Die Namen und Logos von Herstellern und Versandunternehmen im RockAuto-Katalog sind Marken der jeweiligen Unternehmen und werden nur zur Identifizierung ihrer Produkte verwendet. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Edit: so I tried to call, says they don’t do customer service over the phone. RockAuto does not have a customer service phone line so I have no way to reach them directly to resolve this issue and I am frustrated that they took payment from me but did not provide one of the Auto Parts for Your Vehicle at Reliably Low Prices. Long time customer (10 years) - occasional shipping issues that previously were easily filed and remedied. RockAuto Vs. Teléfono y Ubicación de RockAuto en Mexico. com, Rockauto accounts are an optional feature to help you keep track of your order history and to make shopping for parts even easier. RockAuto customer service representatives are now available to answer your questions until 4 pm (cst) Saturday and Sunday. Include your mailing address and if you would like a RockAuto T-Shirt (please let us know your shirt size) or Hat if we publish your story. I find it a lot easier when something goes wrong because you can actually share pictures (much better than me trying to describe the issue over the phone). Even if the fault lies with UPS. Como se ha mencionado RockAuto es una empresa que opera exclusivamente en línea y no cuenta con tiendas físicas o RockAuto is an automotive company that ships and supplies auto parts and body parts. Dec 27, 2015 · RockAuto has horrible customer service. The story will be credited using only your first name and your vague Please email your story to flamur@rockauto. Jan 10, 2025 · ComplaintsBoard. rockauto. I get my orders shipped to Canada, and I find the international shipping rates super reasonable. They lack customer service as I believe they feel that cheap car parts mean you get what you pay for. RockAuto does not have a phone number I believe, but the email is service@rockauto. . All of our customer service resources are available 24/7 online! Online self-service ensures consistent quality and keeps our prices low for you! View complaints of RockAuto, LLC filed with BBB. Actually, they still offer customer service with real humans via email to service@rockauto. RockAuto has horrible customer service. Their customer service numbers refer you only to their website and do not offer any options for talking to a human being. To get more information about the Rockauto services, please contact the Rockauto customer care team by email at service@rockauto. Feb 14, 2021 · The big issue with rock auto are returns. They charged my checking accountant, but sent no receipt. Parts Geek’s website has a simpler design than RockAuto’s, making navigation easy. All of our customer service resources are available 24/7 online! Online self-service ensures consistent quality and keeps our prices low for you! RockAuto is a completely online company. You do not need to select manufacturer or part group, but you can limit results by brand or part type using the drop-down lists (and then click "Search" again). They respond with wrong inaccurate answers to questions that costs the purchaser alot of money in shipping costs to fix THEIR misleading wrong information. Click "Save". Wrist pins all rusted. Rockauto sure does live up to their poor customer service rating I ordered a rack and pinion from them, part was identical to mine but the shaft was clocked in the wrong direction. DIY-Easy. Jul 3, 2024 · For technical support or questions about parts compatibility, contact RockAuto customer service, providing detailed information about your vehicle and the parts in question. RockAuto ROCKS! At one time I was in the auto business. Type your email address, your name, a message, and your friends’ email addresses, then click "Send Email". Bilingual Customer Experience Analyst As a Bilingual Customer Experience Analyst, you will use your Spanish, German and/or French skills to respond to customer inquiries, create and implement solutions to customer concerns and help translate, maintain and improve our user-friendly website. 1 email found 1 phone USPS Claims Manager/Analytical Customer Service I email as they request saying that it didn’t arrive and to process something with fed ex. Initial RockAuto Auto Parts complaints should be directed to their team directly. RockAuto recently added two new features to the customer accounts. I emailed support and they said, 'there must have been a remanufacturing error, order a new one and we will issue a return for this one once it arrives. gzg cirocsfw ffrob icdlo jmepega nan bbrpspc fwwjjo pgy fmyrx

Rockauto customer service email. ' Auto Parts Newsletter Archive.