Amazon lost package no refund reddit The worst part is I leave a huge tote of snacks and water out with a thank you note to my delivery peeps, and always get excited watching them say thank you on the doorbell cam. More annoying than anything else. However, the Kindle costs more than 100 pounds, which may be more costly for Amazon, and thus they are not agreeing to issue a refund in this case. New package arrived and then a day later the original package arrives via UPS not USPS. Idk, just spitballing but maybe OP's return was placed in some low-priority return queue, which Amazon Vine is a small invite-only group of prestigious product reviewers. The item value around $150. com/dp/B0CGST8446) and the package just disappeared after the first two scans, One saying "We have your I ordered a high value package from Amazon ($850) on 31st October, 2024. I just talked to Amazon chat support and they said they do not have the option of refunds or replacement and to just contact the police. so i got two amazon packages today. No advertising, please. Add a Comment. Amazon really doesn't have a customer service number. There's no evidence the store ever put the label on your package, for example. Emails and online chat support are going to give you the run-around, you need to If your Amazon package shows as delivered but you are not able to find it, visit Amazon Customer Service website. I've had packages go missing and Amazon has always refunded my account and/or reshipped the item that got lost. Initially Amazon support advised they would investigate and if still not turned up would refund. de today, and it mentioned that I had requested too many refunds. Let's start with an article on Amazon's own help pages regarding Amazon's policy towards returns for orders delivered to freight forwarders. They initiated a lost package claim with Fedex. Last month my watch order got stolen and luckily amazon was able to refund me without any issue. Amazon support told me to wait for 2 weeks after I dropped off my package and if no refund appears on my account, they will do it manually. They issued a refund, I ordered it again, that time it came. But now I have a question. All packages from Amazon that I order to my business address disappear. We're called No Stupid Questions because we believe nobody needs to be attacked for asking a question, but that But this month I've had four different packages ship, not arrive, and then had to be refunded because they are presumed lost. I have been using Amazon for years and ever since they started their own delivery service I have gotten lost package after lost package Hell, if they know they lost it they could let you get a refund or replacement quicker. So as of right now, the package is either At this point, what can I do? The amazon 30 day return date is expiring at the end of the month. So basically Amazon is able to hold money and get the float by delaying refunds. I have Ring videos of their employees THROWING packages of electronics and the like over my fence. In the past, I had ordered two round washing bowls from Amazon, which were not delivered, but since the order was less than £6, Amazon refunded me. I contact Amazon and they refund me. If you have not received your refund within 5 days, A lot of people have their share of bad experiences with the USPS. That got Simple question but not sure of the answer Bought UPS shipping through Amazon Customer claims over a month later they never received. Nous parlons en anglais et en français. Their website states that it was sent by AMAZON DAY DELIVERY "AND" I also received a tracking number for UPS,which UPS states they never received"SEE WHATS GOING ON HERE". I didn't mention how we lost a few hundred dollars on Whole Foods returns that were never acknowledged or This is the first time I've got package stolen off from front door. I've also made other purchases on Amazon. " Amazon says that I can request a refund or replacement but I'd need to return the package if it ever shows up. - lost packages - damaged goods - denied insurance claims - long wait times - horrible customer service Share your stories, Like the title states, I ordered 3 ring doorbells, a 3 pack of Blink cameras, and an Echo Show. As a loyal Amazon customer since 2018, with only two previous refunds this year due to lost or undelivered packages, I find it perplexing and unprofessional to be told that my refund request has been rejected The page shows that I should see a refund in 3-5 days, which I did not. If you’re adept in refunding and just need refund services (Instant LIT scans, weighted LIT, PayPal UA etc. File a claim with Fetch. Not my fault. As in, verified lost in shipping. The package was delivered, the liability as responsibility of said package just doesn’t transfer to the recipient until they have taken physical delivery of it. UPS lost it, and I'm still waiting for a refund. Then in the comments section she wrote the details, that the glasses were missing. I have no idea how this happened because my address was correct on the package but UPS did what they wanted to do, smh. What should I do? The next day the tracking number said "Shipment information sent to FedEx" and expected delivery on 5/13 but there were no more updates. After 10 days with no refund, I called and the customer service department and the representative says that you have to call in for an undeliverable order to receive a refund. I know it was not (was watching for package and also have security cameras ). I also had a super easy and fast refund from Amazon about a year ago - packages almost never go missing in my area and we have a neighborhood facebook group for times we get someone else's delivery, we don't report those to amazon but just bring the package over to the right house. Most likely stolen from there. I used to be the head supervisor for fraud protection at a major bank. I have two returns sitting in MS UPS warehouse 10 miles from the Amazon warehouse. I’m also assuming that this package is not insured for $200. I have a 24/7 CCTV that shows no one delivered packages. Packages to the Amazon locker or to my home address arrive ok! I will try to get tougher with Amazon when I contact them tomorrow about the package that disappeared today! Then comes the day, didn’t arrive, ok that’s fine. Find details on how to track your order down. Tell them that you absolutely, positively did not receive the package. After a few calls back and forth and a trip to the FedEx warehouse, it seems that this package “got lost”. They wont always refund. If not, then no, you have no recourse. make sure u keep that drop off receipt to show ur cc u dropped off the return and it was lost and that amazon is refusing to make a claim with the post office and refund. 5 days later, Fedex denies their claim, and ASUS support said that they can no longer do anything from their side. Never did get the original I have read that many lost packages arrived late. How do I get a refund for my package? Amazon claims the Seller denied my claim, which I don't even understand how Then I’ll ask Amazon for a re-delivery in lieu of a refund (Amazon says I have to wait 48 hours) if it’s not delivered by end of day Monday. My neighbor was on vacation, and she brought me the two missing packages. We noticed you are a pretty new Reddit account, so we just wanted to let you know to check out the subreddit rules here and maybe have a read through our Frequently Asked Questions - they make for fascinating reading!. However, that's between the franchised UPS store and the delivery service, not you. I check tracking and see it wasn’t shipped with Amazon, it was shipped with UPS (I feel like this is important). Just one package delivered to the wrong address in 20+ years of being Amazon customers and then they accidently delivered it next door so they simply walked it over After 7 help chat attempts a supervisor finally told me UPS needed to mark the package as lost in the tracking info and then Amazon can give me a refund. I contacted Walmart yesterday and was told it had been lost. I don’t want a refund as I really want and was swapped with an Amazon package with the name ripped off. The return is coming from Cali to 18x16x10. Tracking says it “The delivery of your package has been rescheduled based on your shipment instructions for the carrier. 5 days later and no refund. - lost packages - damaged goods - denied insurance claims - long wait times - horrible customer service Share your stories, and we'll collectively try to help you. Welcome to /r/Legal, a community for discussing legal topics. if amazon refuses to refund then open a dispute with your credit card. At that point, sometimes Amazon refunds and sometimes they don't. This postal center gave me a receipt with the tracking number of the package that MATCHES the label provided by Saks. My wife went on Amazon's return/refund page and filled it out as best as possible. Has anyone else experienced this? It's frustrating because re-ordering them delays it by another 2-ish weeks best case scenario. I checked the tracking status of the package a few days later and FedEx didn’t recognize the tracking number. Please be respectful of each other when posting, and note that users new to the subreddit might experience posting limitations until they become more active and longer members of the community. Just problems with minor inexpensive stuff delivered via USPS. LV has been giving me the run around and excuse after excuse. The merchants never even filed complaints with FedEx; they just ate the loss. ” Uh the price of the item was $1,999. The app said my order may be lost and recommended cancelling for a refund, which I did, and never received a refund either. I chatted with Amazon support regarding this since Im anxious about my return being stuck with Purolator. I haven't received the refund yet which usually to show up as soon as they scan the QR code. The other package was already delivered to the recipient. I returned it, and it was received by seller 9/18. I just had this issue with Amazon. Amazon has yet to refund my money. Immediately upon receipt of the item by UPS the package was lost and it's been over two months now without delivery. Hopefully you had insurance which would pay you the full amount + shipping which should cover your fees. 223K subscribers in the amazon community. com twice over a month with no response. The app never showed any pending refunds, only a cancelled order. Contacted Amazon and they say they issued the refund when it was cancelled. You're unlikely to see the original package. Hate to be that person as well, but you've left me no choice. Verify if your shipping address in Your Orders is correct. The thing is that the package did arrive, I assume the driver messed up and didn't scan it, or the scan failed somehow. I am suspicious that the packages have shipped at all to be honest. I’ve initiated the claim but they rejected because it’s a Amazon return and Amazon has to raise the request. Now I'm expected to wait up to a month for them to find this package that they lost, despite other family members receiving their packages from Amazon, and only then will I get my money back. Well during my route the missing package was found among the packages in my car. Almost anyone gets away with it once or twice within reason. So now I have 6 pairs of boxers, instead of 3, and my money is returned. I sent it back they received the item a week later, still no refund I chased and chased. No major complains tbh, I just got it 2 days later than i expected. If you have not received your package by today, you can come back here the next day for a refund. Wednesday comes, package says "delivered" but no package. I am 100% sure the package was misdelivered and not stolen for reasons I can explain if needed (and have explained to both PayPal and FedEx). We always pack pretty fully. You’ve described a situation that’s leaving you with very few options (no insurance, you have purchased the shipping option knowing you were not protected). No one was around on that street at time so we concluded that the driver swiped the After sending the Police report to Amazon, after some checks they agreed to refund the product! Finally justice. Any help and suggestions accepted, thank you guys! So I just started "flexing" and on my third block I scanned all 45 packages on the rack for my route. Royal mail will likely have updated their t's&c's to state an electronic signature such as this is proof of delivery, I know my employer has updated their to include photographs of parcels on NAL, but if you are able to provide amazon with proof evri received the package, and confirmation from them that its been lost at the very least they may be able to query from their side. (2) Contact the seller and Amazon and file a missing package claim and send them the police report. I ordered a £50 necklace for my mums birthday that was missing from my Amazon package. Please use our Discord server instead of supporting a company that acts Pretty sure it said a signature was required on the Best Buy website as well, but there is no mention of a signature on the UPS tracking page. Technically Amazon is not liable to refund your money as there's no way for them to verify your return. I ordered something more than a month ago and it still has that status. The Amazon package doesn't even show that I dropped it off, it only says label created awaiting pickup/drop off. All things Amazon: Amazon. I was able to get a replacement with no problems. You can get a partial refund of your membership. Unfortunately Amazon is hands off on this because they already completed their end of the deal (delivered to the address you indicated during purchase). Original Post: Hi, I ordered 3 iPads for a work project and after waiting about 2 weeks past the delivery date they still never showed up. I assume that's why they only say "may be lost" and require you to request a refund - a good number of "lost" deliveries are probably All about Amazon Prime. Apparently, many other loyal customers have been affected. The best is when it goes into 'package may be lost' status (for me, the most common sequence is out for delivery - no delivery attempt made - marked "undeliverable" and never scanned again) I contacted customer service about it to track where the package had gone, and they said that they weren't able to give me a refund or a replacement because of this clause in their Amazon is refusing to refund me for a missing item even after a police report. I had returned the items as instructed, had receipts, photographs, and proof of delivery from UPS. Arriving home my mailbox was empty, so I contacted support, which also said that my package was lost in transit. I am not calling 911 for a $7 missing item in my package. I explained to the lady over the phone that my package was not delivered to the correct address, and was assumed stolen. Maybe you should layer a complaint for the utter lack and failure of "customer obsession. But the delivery service was FedEx for all 3 packages. How stupid I was! Join the rest of us and cancel the fucker. With the Kohl's, etc. Thanks for your advice! Long in short: UPS delivered the Apple Watch Ultra without a signature, and the package was lost after I came home. Related Amazon Amazon Prime Marketplace and Deals Marketplace Amazon forward back r/usps_complaints A lot of people have their share of bad experiences with the USPS. I spoke to the seller as well. For more information on how to handle a wrong shipping address, go to Add and Manage Addresses. So I ordered a new phone off Amazon for around $800. ) then please contact me on my tele too. Fewer problems with replacements or cancellations. The paper instructions and box was thrown away. If the card company sides with you, then Amazon doesn't get paid and you're free and clear. I purchased a pair of beats solo 3 that were lost in the mail. I've had several of my orders being way overdue on the delivery date. Then I check the app and it says”your package may be lost” with a refund button. Should I had this happen recently. I complained each and every time. Today my package got stolen again, and I cant find it anywhere. On one hand I'd like to have a refund because I don't want to waste my money on an item I'm likely to never see, but at the same time on the off chance the package does eventually show up I still want the item I purchased and wouldn't want to Friday rolls around, no delivery. Locate your order in the list and click Problem with order. If you paid for the postage, if the package doesn't make it to Amazon, you will need to make a claim against Royal Mail, up to the value of the insurance you took out / was included in the method of postage you used. between the time you were notified the package was lost and accepting the refund, you should have gotten an email stating what you should do if the package arrives. So I will just wait. The photo of the item literally said 'San Marzano Tomatoes'. Select “Package didn’t arrive” from the list. Speaking as someone who's had a few packages lost with Amazon, Walmart, and eBay (both legitimately and with scam sellers), if they gave you a refund go ahead and purchase the replacement. Please note that Reddit automoderates posts by new accounts. This package could have Same here. Even today amazon refuses to change their tracking to not delivered. But if you call in to Amazon and say you didn't receive the package so they send you another, Amazon doesn't take the financial hit, the seller of the product does. Claims aren't generally paid out on packages that only have "label created". We have Amazon lockers at my apartment complex. If they dont refund than (i didnt want a refund jsut waned parts resent but not now) I will challenge the cost of the items, and pay off the rest of the card and cancel! Amazon use to be great, but now we all see what they are! Judging from a few other peoples experience (either here, Quora, or some consumer forums) where they had the police report at hand, Amazon still refused any redress because it rightfully showed no investigation (since again, if someone filed a police report stating their shipment package was intact but the item itself was missing from the box in that packaging, that the theft Hello, Please bear with me because this might be a long post. First, Amazon has 14 leadership principles that they are supposed to live and die by and #1 is "customer obsession. They made me order an overnight replacement and refunded the original and refunded the overnight charge. Amazon was the courier. Disappointingly, my efforts were met with silence – no response, and no resolution. Ask to be transfered to a supervisor or accounts specialist. So, again, I told Amazon, and had them refund me. I sure hope that I’m not being refunded only half of that for a lost shipment. (i believe USPS driver stole it- as 1 of the boxes was obviously a computer case) I had to get the post office to send me a letter stating they did not deliver the package to me and it was lost before i could get a refund. At this point I was tired of waiting so I refunded so I could buy a different one. The first time was small items, and I got a refund, but now I’m worried Amazon won’t keep covering it. I first tried to negotiate with the seller. If you have video proof of UPS picking up the package, then it should help your case, all the best. Upon requesting a resend, I received the email from ofm@amazon. The less probable hypothesis is that the driver marked the package as missing because he absolutely didn't want to deliver it. I threw away the original box the item came in. I had numerous packages that were damaged, stolen, etc. You have a better chance this will show up. Amazon is becoming a big scam company When I opened the package the phone box had been resealed and the phone missing (amazon package untouched). Not cool. **The Amazon seller community you're looking for** - Want sincere discussion about selling on Amazon but tired of forums filled with spam, scams, fake gurus, and people pretending to be helpful high dollar sellers? Our forum weeds out scumbaggery and is here to sincerely help entrepreneurs succeed at selling on Amazon and using their services. Package less amazon return no refund yet . In one case my girlfriend got a photo texted to her of the package left behind a bush in front of her building. I complained a little bit on their forums about the shipper (A1 Shipping) and just now, I Call them and talk directly to a person. It did not arrive and was marked "delayed". However, under the "Reason for Return Request" there is no "Merchandise Missing" option, so she chose "Merchandise Damaged" as the next best option. Recently I returned an item on March 26th at the same UPS store I always take my returns to. The package was shipped with UPS I was at work while it was delivered and my ring 17 votes, 32 comments. If Amazon would not honor a refund, my bank card company would. I contacted Amazon Support and they resent That’s why it might take a few days to be processed after arriving. The USPS tracking info says the package was delivered a month ago. I contact Amazon, they tell me the same thing every time "sometimes packages are marked delivered too soon, come back in 3 days and if it's still not there we can help" Saturday evening rolls around, package doesn't show. It was my first order on Amazon. I'm at a loss of what to do. Never heard anything from the cops or Amazon as far as the thief! I did get refunded for all the stolen items from Amazon with no fuss luckily, and just reordered it all. it looks like the packaging wasn't sealed right and the item fell out somewhere along the way- stuff happens, i get it, i just eBay won’t do anything for delivered packages. I quickly called them within 15 min after I got the text. I just assumed one of the returns was from Amazon but three months later, a notification on my phone pops up saying $40 Amazon refund. Am I still able to initiate a return with Amazon? If so, do I just pack it up in a random box? All I have is the item. Same day label edits, next day packages dropped, 15% commission with payment after refund success/confirmation. Amazon need a receipt that pickup was made and UPS need investigation request from Amazon to track it. Lost package refund My package has been lost for 20 days now even though it arrived to the local dist facility. Exact same thing happened to me. Its been a Recently, I encountered a frustrating issue with an Amazon delivery. I'm really at a loss and don't know what to do. They should reimburse you because they lost it. Is it possible, someone has helped themselves to my package? TDLR: Amazon parcelpoint returns lost my return package, its been close to 2 I leave it alone but now I'm home and I cant report the package as lost because of course the alert said a resident accepted it. Amazon lost my package 2 MONTHS AGO and refuse to give me refund. It's going on week 4 and no package in sight although I received an informed delivery/daily digest alert on February 5. They claim the only thing they can do is offer a refund and I’ll have to reorder, but the sale is now only $30 off and the sales associate says they won’t honor the previous price. Was told that Amazon is not accepting all the packages for return for days at a time. Good chance they will tell you to keep it. They just refunded the money today, so I check the app again and it says it’s arriving today. - lost packages - damaged goods - denied insurance claims - long wait times - horrible customer Hey, did you ever get your refund as a gift card or the idiotic rep actually refunded back to your credit card? I'm in a similar situation and my package said delivered at 9:53AM my local time and so far I have checked everything in front and back of my house and no package. Amazon still decides to take the brunt of things by not requiring that for most packages that go missing/misdelivered. However, multiple websites and on Amazon says this needs to be done within 90 days. According to ADT, most often they will reimburse you, up to the limit of $2500. Amazon CS told me to go to the post office. I’m pretty annoyed rn. I don’t have the receipt and UPS neither UPS is listening nor They don't, it's the honor system basically. Fetch refunded me for You're responsible to make sure the package gets delivered to the buyer, whether you made a mistake or USPS lost your package, it's still your fault to the buyer. I did eventually get refunded though. I didn't contact customer service right after the estimated latest delivery date. However, I moved to a new apartment recently and package keeps getting lost/stolen from this apartment building. For a long time, Amazon offered the best customer service possible, basically doing whatever it took to make things right. How do I get in touch with them to replace my package? Thanks. I was too busy with school and everything and I forgot about this issue. I NEVER have an issue with my big ticket items on Amazon though. We've been lucky so far with Amazon. I ordered a stroller and it appeared lost in delivery after days going by with no shipping updates so I got a refund from amazon and the money was posted back to my account that same night. Valued at over $1000 . Welcome to Canada’s official subreddit! This is the place to engage on all things Canada. Following the message on 'track my package' I saw that there was text above it saying: "We’re very sorry your delivery is late. And yesterday they’ve told me they cannot refund me cause I’ve not sent them the item back? 213K subscribers in the amazon community. The response was overwhelming. 00 to your Visa. My buyer wasn't threatening negative feedback, but I did refund the buyer. contact carrier have them report misding and file a police report of lost package, Amazon's customer service has taken a major dive in the last year or so. Well the day after the refund posted to my bank, of course the package A few days ago, I described how Amazon failed to refund orders that were returned (and confirmed as such) or never delivered (and appear so in the company's records). It took 2 more phone calls but I finally received credit for all of the Amazon is denying me even though the Amazon A to Z Guarantee entitles me to a refund if the package never arrived. My landlord doesn’t Amazon made me wait two days, and then sent a new package which arrived today. The bank will either refund you on their end or issue the funds while they investigate. amazon. I’ve contacted them and they don’t have it. The link for missing packages just says look around your property, ask your neighbors, might take 36 hours, etc. By the time she came down from the third floor the package was gone. Amazon tells me if the item doesn’t come by the next day, Saturday, I can request a refund or a replacement Saturday rolls around, no package. If not, then contact customer service since their system will show the packaged arrived, otherwise, they could recharge you. My experience is that Amazon will never update that status. ) First time the UPS customer service representative told me it was physically impossible for a driver to deliver a package to the wrong address. No, it never arrived. " On the 1 occasion over the many years where it went MIA, I still got a refund because tracking proved Amazon received it. I have been in contact with support 5 times now and have been told different things pretty much each time, like there's no The UPS package hasn't been scanned in the system for several days- it was supposed to arrive yesterday and now UPS is saying "we will update you when we have more info about your package's arrival. Another page showed that it could take 10 business days to receive a refund. So a month ago I dropped them at the locker all packaged and correctly labelled, made sure the locker door completely shut, but received no confirmation that I had successfully dropped the package. Select Request refund. I'm sure if you routinely did it though, they'd catch on and do something. Surprise surprise its gone missing even though Amazon claim it has been delivered and the OTP has been entered. I ordered an item worth hundreds of dollars on Amazon Canada several months ago and the package didn't arrive at all. It was paid for through a Pay in 4 transaction. To get refund Amazon advised I needed a police report. Update: Hi guys, I contacted Apple and they told me they issued the refund. Upon eagerly opening my package, I realized that an item worth ₹1300 was missing. Of course I’m SOL, no replacements, Amazon are still liable, but they absolutely did deliver it. " How unfortunate that they are "trained' to enforce a policy such as that. They couldn't send a replacement but they said they'll give me a refund on my card in 2-3 days. If you look at your prime benefits it just says free shipping. To make things worse it seems UPS has lost the package. And I just contacted Amazon and they really told me the weight of the products matches 2 quantities matched on the package, so the only thing I can do is call local authorities. " I never had such a hard time reaching a customer service team and getting refunded as with Amazon. Teir 1 people will lie and say you cant. I had a package lost in transit, opened a package locater thing with USPS, they told me to file a claim, claim denied because no insurance purchased. Now Amazon lost the item tracking, denying refund, and offering no resolution . Non delivery, missing item out of package, missing returns, etc. If you had an excellent past orders and depends on customer asking for refund for missing item after package said delivered Amazon marked it as “Your package may be lost” and after contacting support, I got an email saying “I've already requested a refund of $919. They just kinda snuck that in there. I called UPS to check on the status of the package and they said the package was lost on Nashville TN and they don't know where it is. I was promised a refund for the "missing" package for about 3 weeks now and called the automated system again today to report it Get the Reddit app Scan this I had UPS deliver my package to Amazon . Its been 20 days since the parcel was pickup. Edit: I’m happy to eat the downvotes from the Reddit hivemind BUT there is no law to define “delivered”. I can't do anything as there is no tracking number associated with that package and the sender couldn't provide more info but the usual - give it a few more days and then call us back. If you have something “lost” in the current q4 Amazon is always slow to do receiving in q4. Where do you get excess refunds from? The LOST multiple packages. Refund issued . I finally got them and the package looked like someone had taken a sledgehammer to them. Was I scamming Amazon intentionally? No. But best believe you’re way more obvious than you think, and there are controls in place to keep you from getting away with it too much, as well as people actively looking into you if the claim surpasses whatever threshold. Hello. Controversial. The street is not visible from my house and is 35 yards from the house. If Amazon fails to refund you, call your credit card company and request a "chargeback" because you paid for a product Amazon failed to put into your hands. I got a receipt for both and checked the status of the packages. Step 3. I call them, it could take up to 30 days if I call the ups location, they'll ask of it's an amazon package, when you say yes, you get forwarded back to amazon! I tell tracking receipt, and screenshots of the reviews of people missing packages; along with a google map of where this fulfillment center is. The package shows as lost if you click the tracking info details (says something like the search for your lost package has stopped) so I have no idea what they are on about but regardless I contacted UPS again via email just now Amazon prime refund has me at 12 days now and still no refund, I am seriously tempted to close my account since they are taking the piss, not to mention PRIME items are actually marked higher price so you dont actually save money in the long run. If package showed up after reported lost. Contact customer service and they will issue the Now amazon customer service is telling me that they can’t do anything because when they put a refund in another department is denying the refunds! No that department can’t be reached by phone, only now they are stating I reported the items missing and They are stating I can’t return the items I already returned and they will not refund my If the package does become lost, it will take some additional manoeuvring with Amazon, but they will have to refund). This was lost in q2. I immediately got in contact with amazon and they said they couldn't refund/replace because the weight was correct and to file a police report. Or Amazon-hub-counter sent my $4000 worth items back as auto-return but never refunded. Amazon said they cant contact the driver. After combing through the complex multiple times and waiting for about an hour hoping someone would come to the door with the package, I eventually called Amazon to file a claim. I have been in contact with USPS trying to find the package to no avail. Any refund you get is through that franchised UPS store, and you're stuck dealing with them. About another week later the tracking update This has always been the case. 9 and Magic Keyboard. Amazon UPS no box no label returns have MAJOR issues!!! I had the same issue if UPS doesn't scan, amazon has no proof of the return you have to start a chargeback and submit the UPS return slip ( if you don't have one go back to the UPS store they will print you one) with the Amazon QR code, and the credit card company will win the case in your favor. Asked my neighbours and it was no help. Yesterday I dropped off two items being returned to Amazon using the package-less option. Same here. The cans I received said 'San Marzano Style Tomatoes' which is not the same thing. No refund. If I bought something on discount and amazon lost the package and is forcing a refund if I order it again will I have the same Note: Reddit is dying due to terrible leadership from CEO /u/spez. ” This just happened to me for the first time. , but i Get the Reddit app Scan this QR code to download the app now. Misdelivering happens much less than proper deliveries, but I have seen many cases just working at the company of item delivered, picture Amazon lost my package and now won’t honor the previous sales price I bought an iPad for $70 off but the package was apparently lost in transit. Edit: amazon refunded me. The only sticker left is a yellow sticker with Zone, Cycle 1 A lot of people have their share of bad experiences with the USPS. I’ve had 3 deliveries where the lockers opened up and they were empty in the past 3 weeks. I ordered a package from Australia (live in the US) and USPS was the carrier when it arrived in the states. Get the Reddit app Scan this We don’t get paid to process the Amazon return. Now, my $350 in dig. I'm just taking the L at this point. I live in NYC and a lot of eBay/Amazon items are delivered by private courier. For example, the barcode on the package is scanned along with all other parcels going into amazon and Royal mail then mark them as delivered and the driver signs the electronic signature. View community ranking In the Top 5% of largest communities on Reddit. Title: Amazon refunded me for a lost package and then it showed up. " I initiate lost package procedures with ASUS. I pinged the Nordstrom chat and they said "come bank on Feb 1 if you haven't gotten your package and we will escalate it. But you need to go to your neighbors to track down your package. on an international company that fails to hold up their end of a deal vs a dude with maybe a friend flipping stuff on Amazon. I received a package a few days ago but it's not functioning like it should. Called UPS yesterday after 7 days of this. Then I looked at my app and it said refund in "transit". 1 - Confirm shipping address in Your Orders. You'll tell your story to your card company, then they'll get Amazon's side of the story. Not an official Amazon support site. sjwood3030 • Explain it to Amazon. I have noticed smaller boxes tend to be lost more easily and all of our lost shipments have occurred at CTL whse. And everytime I get this message with no context I know I won't get my package. Chewy, Amazon, etc. The vendor also sent me an email asking why I 'returned' the item in case it's something they could improve on their end (they forwarded me Amazon notified them of the refund and adjusted their account balance. Enter your comments in the text This is the second time a package has been stolen. Has anyone else dealt with this and found a work around? I bought an IPhone 11 and case from Amazon (sold I bought a curved monitor on amazon (https://www. Having Amazon telling you that it is lost is really the best way to be told. com, Amazon Prime, Prime Video, AWS, Kindle, Echo, and Get the Reddit app Scan this QR code to download the app now. If the package has not been located, please contact your shipper to initiate lost package procedures. Also, the packages are left in an area where they are not DevelopmentFit6569 • No need to be worried. Amazon says they're not refunding me until they receive the package back. There is a myth about refunds for lost orders and freight forwarder addresses, perhaps due mostly to Amazon support personnel's own misinformation on the subject. No longer says free 2 day shipping. Q&A. One time I ordered a case of 'San Marzano Tomatoes' from Amazon. com, Amazon Prime, Prime Video, AWS, Kindle, Echo, and more! I'm disabled and now stuck in a home with no access to my lights or air conditioning because they're all controlled by Amazon Echoes. Amazon maintains package delivered. They offered a refund, but I declined and planned to call FedEx hoping it might be located. My bank has not received anything from y'all at all. With Amazon doing their own shipping now, it's not like I can 'return to sender'. The product was heavily discounted (around 100$ discount), so I lost these 100$? They agreed only to refund the Money I Paid, not the Total product price. When I contact them all I am told is that they will refund me and/or send me a new one. They just don't want to spend the time. Amazon told me they would send a company to pickup the packages soon which I accepted but asked them to call me in advance so I could have the packages ready since I was using the iPad as my daily device still. So they don't really care either way. I I recently ordered a PCIe riser cable which the tracking said was put in my mailbox. It took me a few days to realise this but I immediately reported the issue to Amazon's customer service. They do, however, keep track of 'exceptions' for Amazon accounts (refunds/reships of lost packages, promotion funds added to accounts for complaints, really anything that costs them money) and if an account gets over a certain threshold it The package was supposed to be delivered to Amazon on Tuesday, but tracking shows it hasn't been delivered. 2 - Look for a notice of delivery attempt They again told me refunds take 7-10 business days and that your refund is already posted and I said No. It's not true. They didn't work so I refunded them and selected Amazon locker as my return option because it seemed the easiest. We'll see. But Amazon doesnt really care. Canada post may have lost my Amazon return package. After speaking to them on live chat and submitting an incident report, they emailed me saying they won’t do anything because of large number of refunds from missing items (I’ve only had 2 missing items in the past), acting like it is my fault. Seller stated on their side they issued refund. Last month I asked amazon. You sometimes find that policy in smaller brands, and I've had to go that route along with sending them an email expressing that they've lost a possible repeat customer by having their customer service enforce bs. returns I have no personal experience, but have had friends/family send stuff back this way and Amazon claimed it wasn't received. We call this an honest mistake. FedEx proceeded to misdeliver the package, likely to the wrong address, and marked the package as delivered. The order was being fulfilled by a third party seller (big mistake, I know now) and was supposed to To request a refund on an eligible order: Go to Your Orders 3. You should get an email stating what to do if it ever arrives. Ask the carrier to conduct an investigation. one actually had the item i ordered, the other one was empty besides a small plastic package that i'm sure was supposed to have my item, but only had the business owner's card inside. I ordered a phone through Amazon's refund guarantee program. Tommorw i will have post office contact amazon that package is lost. Package was several days late, Amazon said USPS lost it, tracking showed it was in a different state on USPS. The package never arrived when it was supposed to, and after a few days Amazon emailed me stating the package was lost and that I could cancel the shipment and get a refund. 1 package wasn't scanned and because they were in a rush to get everyone out, the warehouse employee marked it as missing and I left. So a year ago my missing package was immediately refunded. The ETA is Tuesday 6/1/2021 but the package is supposedly delivered earlier on Monday 5/31/2021 which I was not home for. I’m not sure if they do it anymore as I haven’t worked in returns in a while, but if the package was waiting at the facility Amazon would automatically refund the customer 48 It's now been 6 days and have checked the status of my package and it's gone from "delayed" to "your package may be lost", and asks me if I would like to cancel the order for a refund and do so. es for a return on my new iPad Pro 12. Now no delivery driver knocked on my door nor was the OTP given to anybody. A lot of people have their share of bad experiences with the USPS. Argued against this as package was not stolen from my premises. I did so on June 30th, and also dropped off a package to another company. In the end, I ended up filing police report. I hope at least some USPS employee is enjoying that really nice linen shirt. Buy now maintain the stance item was delivered and stand by this. Then goes 3 days, then a week. - lost packages - damaged goods - denied insurance claims - long wait times - horrible customer service Share your stories, BittBoy lost my order and never refunded my money. 95. amazon should be opening a claim with canada post. Also, the packages that arrived damaged showed in either photos from the actual delivery team or myself at my doorstep. They told me to wait 2 days then upon calling they claimed "Risk of Loss" because it stated it A lot of people have their share of bad experiences with the USPS. your cc company should help u out. Hi u/throwawayamazon123, . But I know mine was stolen. Or Alibaba $5k lesson: lost package, NO refund . Anyways contacted Amazon said I wasn’t happy and they said that’s fine you can return it. Perhaps a ghetto area, no legal parking or hard to follow instructions, or a place that requires unusual access procedures. That's only true if you saw the package as out for delivery before it was lost. I've spoke with Amazon 4 times already since then. 🤷♂️ All the Amazon links are for returns. Long story short, I've contacted amazon 6 times now through phone and text with a lot of rude responses/hang ups, and contacted the freight-forward-lost@amazon. . Phone was not what the description said.
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